Jobtiv Terms of Service

These terms are a contract between you and JOBTIV LTD, a company registered in England and Wales with company number 17092844, whose registered office is at 124-128 City Road, London, EC1V 2NX, United Kingdom. In these terms, "Jobtiv", "we", "us" and "our" mean JOBTIV LTD, and "you" and "your" mean you.

They govern your use of jobtiv.ai and everything on it (the "Service").

By creating an account, or by using the Service without one, you accept these terms. If you do not accept them, do not use the Service.

Contact us at support@jobtiv.ai. That address is monitored and a person answers it.

Our Privacy Policy explains what we do with your personal information. Our Cookie Notice explains the cookies we use. Both form part of your agreement with us.

Nothing in these terms takes away your legal rights as a consumer. If anything here conflicts with a right you have under the Consumer Rights Act 2015 or any other consumer protection law, your legal right wins.

You must be 18 or over. We ask you to confirm your date of birth when you create an account and we check it. We keep only the answer to the question, which is whether you are over 18, and the date you told us. We do not store your date of birth. Jobtiv is not for children, and if we find out that an account holder is under 18 we will close the account and delete the information in it.

You must also be able to enter into a binding contract, and not be barred from using the Service under the laws of the country you are in.

Where we offer Jobtiv. We offer the Service to people in the United Kingdom and the United States. We do not offer it in the European Economic Area and checkout is not open to consumers there. If that changes we will say so before it does.

You are responsible for your account and for everything done through it. Keep your password to yourself. If you think someone else has got into your account, tell us at support@jobtiv.ai straight away and change your password.

Give us accurate information when you sign up and keep it up to date. One person, one account. Do not let anyone else use yours and do not use anyone else's.

You can close your account at any time from Settings, then Danger zone. Section 20 explains what happens when you do.

Jobtiv gives you tools to write and improve a CV, to write cover letters and other career documents, to track applications, to practise for interviews and assessments, to plan learning, to research companies and recruiters, to build a portfolio page and to prepare for a salary negotiation.

You should understand the following, because it is the basis on which we offer the Service.

We do not find you a job. We are not a recruitment agency, an employment agency or an employment business. We do not place candidates, we do not represent you to employers, and we have no relationship with the companies you apply to.

We are not a consumer reporting agency and we do not screen candidates. We do not supply your CV, your scores, your practice results or anything else about you to employers, recruiters or any third party who makes decisions about you. Nothing you do on Jobtiv is visible to an employer unless you send it to them yourself. Section 8 of our Privacy Policy sets out our commitment on this and what we would do before ever changing it.

We do not give professional advice. Nothing on Jobtiv is legal, financial, tax, immigration, medical or employment advice. The Salary Negotiator produces illustrations, not tax calculations you can rely on. The Resignation Letter tool produces a draft, not advice about your employment contract or your notice obligations. If a decision matters, take proper advice from someone qualified to give it.

Our outputs are suggestions. Scores, rankings, suggested career paths, generated text and research results are produced by software and by artificial intelligence models. They can be wrong, out of date or incomplete. Read anything before you send it to an employer. You are responsible for what you send.

We do not promise an outcome. We do not guarantee that using Jobtiv will get you an interview, an offer, a higher salary or a job.

You may use Jobtiv for your own job search and career. You may not:

• break the law, or use Jobtiv to help anyone else break the law;
• upload, create, store or publish anything unlawful. This includes anything that is threatening, abusive, harassing, defamatory, obscene, or that incites violence or hatred; anything that sexually exploits or endangers a child; anything that promotes terrorism; anything that is fraudulent; and anything that would be a criminal offence in the United Kingdom or in the country you are in;
• impersonate anyone, or claim qualifications, employment or credentials that are not yours in anything you publish through Jobtiv;
• upload someone else's CV, personal information or confidential material without their permission, or upload anything you do not have the right to use, including material belonging to a current or former employer;
• publish another person's private information;
• upload anything containing a virus or other harmful code;
• try to get into parts of the Service you are not meant to reach, probe our security, or interfere with how the Service runs for anyone else;
• use bots, scrapers or automated tools to extract data from the Service, or to create accounts, other than a search engine indexing public pages in the ordinary way;
• get around, disable or interfere with usage limits, paywalls, quotas or any other restriction, or use more than one account to do so;
• resell, sublicense, or make the Service available to anyone else as a service of your own;
• copy the way the Service works in order to build a competing product;
• use the Service to send unsolicited messages to anyone.

If you see something on Jobtiv that breaks these rules, tell us. Section 8 explains how.

You own what you write. Your CV, your letters, your notes, your portfolio, your answers and your messages are yours. We do not claim ownership of any of it.

The permission you give us. So that we can run the Service for you, you give us a licence to host, store, copy, adapt, transmit and display your content. That licence is limited to what we need in order to provide the Service to you and to keep it secure and working. It is non-exclusive, it is royalty free, and it ends when you delete the content or your account, except for backup copies that are overwritten in the ordinary course and for anything you have chosen to publish, which is dealt with in section 7.

Where your content goes. Running our tools means sending your content to the companies listed in our Privacy Policy and Sub-processor List, including artificial intelligence providers. Section 7 of the Privacy Policy sets out exactly which tool sends what, and to whom. Please read it before using those features.

We do not train models on your content, and we require our providers not to train theirs on it. Section 6 of the Privacy Policy sets out the two limits on that statement.

Who owns what our tools produce. Some of what you get from Jobtiv is generated for you by software and by artificial intelligence models: a cover letter, a rewritten bullet point, a negotiation script, a suggested career path. Whatever rights we may have in an output generated for you, we assign or licence to you, without restriction and without further payment, so that you can use it as your own. Two things you should understand about that. Generated text is produced from patterns, so an identical or very similar output may be generated for somebody else, and neither of us can claim exclusivity in it. And the terms of the artificial intelligence provider that generated it also apply to the output; section 7 of our Privacy Policy names the provider behind each tool.

Your promises to us. You confirm that you have the right to put your content on Jobtiv, that it is accurate as far as you know, and that publishing or processing it will not break the law or anyone else's rights.

Backups are not a service we sell you. We take backups, but you should keep your own copy of anything that matters. You can download everything at any time from Settings.

Some features let you publish. If you use them, other people can see what you publish.

A link that is hard to guess is not the same as private. Anyone you send it to can forward it. Treat a share link as public.

A CV share link is not connected to your account in our systems. That is a design choice about how the snapshot is stored, and it has a consequence: deleting your account does not delete a CV share link you created. It stops working 90 days after you made it. If you want it gone sooner, delete the link from within the product before you delete your account. We say this again in the Privacy Policy because it is the single most important thing to know before you use the feature.

You are responsible for what you publish. Do not publish anyone else's personal information, confidential information belonging to an employer, or anything that breaks section 5.

We can remove published content. If content published through Jobtiv breaks these terms or the law, we may remove it or make it private, and we will tell you why unless we are legally prevented from doing so.

Because Jobtiv lets people publish pages that others can see, we have duties under the Online Safety Act 2023 and we take them seriously.

To report content, email support@jobtiv.ai with "Report content" in the subject line, and include the address of the page and what is wrong with it. If you are reporting something you believe is a criminal offence, say so and we will prioritise it.

What we do. We assess every report. If content is illegal, we remove it as quickly as we can once we are aware of it, and we may close the account behind it. If content breaks these terms without being illegal, we may remove it, make it private, warn the account holder or close the account. Where the law requires it, we report content to the relevant authority.

If you disagree with something we have done, whether that is removing your content or refusing to remove someone else's, email support@jobtiv.ai with "Content complaint" in the subject line. We will look at it again and tell you the outcome.

The measures we apply. Jobtiv is a service for adults with no messaging between users, no comment threads, no feeds and no way to search other people's content. Publishing is limited to a signed-in account holder publishing material about themselves. We keep a written assessment of the risk of illegal content appearing on the Service, we review it, and we apply the measures it identifies. Those measures include the account requirement, the reporting route above, our removal powers, and the acceptable use rules in section 5. A person at Jobtiv makes every decision to remove content or close an account.

If you believe something published through Jobtiv infringes your copyright, email support@jobtiv.ai with "Copyright complaint" in the subject line. Tell us what the work is, where the infringing material is on Jobtiv, that you have a good faith belief the use is not authorised, and that the information you have given us is accurate.

We will remove or disable access to the material, tell the person who published it, and give them a route to reply. If you are the person who published it and you think we got it wrong, email us with "Copyright counter notice" in the subject line. We close the accounts of people who infringe repeatedly.

Our designated agent for copyright complaints under United States law is registered with the United States Copyright Office. Contact details are on our copyright page.

Many Jobtiv features use artificial intelligence models operated by other companies. When you use them, your content is sent to those companies. Our Privacy Policy names every one and says what each sees.

By using those features you agree to that. If you would rather your content did not leave our servers, you can still build, edit, store, check and download your CV, record and manage applications in the Application Tracker, and use the Salary Negotiator calculators. Some individual actions inside those tools do use artificial intelligence, for example pasting a job advert or a screenshot and asking us to fill in the details for you, and we label them.

Artificial intelligence output is generated text. It can be inaccurate, invented or unsuitable. It does not come from us and we do not adopt it as our own statement. Check it before you use it. We do not warrant that the features will be available without interruption or free of error.

We ask you not to put information about your health, your ethnicity, your religion, your disability, your sexuality, your political opinions or your trade union membership into any Jobtiv tool. We do not ask for it and we do not want it. We know that CVs do not always cooperate with that, and nothing here makes it a breach of these terms if yours does. Section 5 of our Privacy Policy explains what happens when it does, and asks for your permission before we process it.

Jobtiv has a free tier and a paid tier called Pro. What each includes is set out in the product before you buy, and can change as the product changes. In outline, the free tier lets you build, edit and store a CV, use the Application Tracker, run one PDF download a month, and use the Salary Negotiator except for generated scripts. Pro removes or raises those limits and unlocks the tools that are marked as Pro.

Fair use on the artificial intelligence features. Every account has a monthly allowance for the artificial intelligence features. The free and Pro allowances are different, and the CV review tools in the Studio have a separate allowance of their own, so that reviewing a CV never uses up the rest of the toolkit. An allowance is counted in uses of those tools: [INSERT UNIT BASIS, in counts a user can see]. Ordinary editing, storage and the Application Tracker are not counted, and neither is anything that does not call an artificial intelligence model.

The current allowances, and the date each one last changed, are published at [INSERT ALLOWANCE URL]. Your purchase confirmation records the Pro allowances as they stood on the day you paid, so you always have your own copy of what you bought.

What happens when you reach one. The tools that allowance covers pause, and everything else keeps working. We tell you which allowance you have reached. The main allowance resets on the first of the month. The Studio review allowance has a daily limit as well as a monthly one, and the daily limit resets at midnight UTC. We set every allowance so that ordinary heavy use does not reach it.

Three limits on our ability to change this. We will give you at least 30 days' notice before we reduce any allowance. We will not reduce the Pro allowances below [INSERT FLOOR, in the same counts] for anyone who has already paid, for the period they have paid for. And we will change an allowance only for one of two reasons: the cost or the capability of the underlying models changes, or an account is being used in a way that is not ordinary personal use. If we ever needed to go below the floor, we would be changing what you bought, and section 16 and your rights under section 14 would apply.

We will tell you before we remove something material from the free tier.

Some features are switched off, or not yet built. Where the product shows a feature as coming soon, or where a feature named in our Privacy Policy is not available in your account, it is not part of what you are paying for until we switch it on.

Plans. Pro is sold as a monthly, quarterly or annual subscription. The price of each is shown before you buy, together with how often it renews and what it includes.

Currency. All Jobtiv prices are shown and charged in US dollars. If you pay with a card issued outside the United States, your bank or card issuer sets the exchange rate you actually pay and may add its own fee, so the amount that leaves your account will not match the dollar price exactly. We do not control either.

Tax. JOBTIV LTD is not currently registered for VAT, so no VAT is added to the price you see. We monitor our position against the registration thresholds through our payment provider, and if that changes we will show customers in the United Kingdom a VAT inclusive price before we take any payment on the new basis. Where we are required to collect United States state or local sales or use tax, our payment provider calculates it from the billing address you give at checkout and shows it to you as a separate line before you pay. That is why we ask for an accurate address: the tax that applies depends on where you are. We will never add a tax without showing it to you first.

Payment. Payments are taken by Stripe. We do not see or store your card details. Your agreement with Stripe governs the payment itself. If a payment fails we may retry it and may suspend Pro features until it succeeds.

Price changes. We may change our prices. If we change the price of a plan you are on, we will tell you at least 30 days before the change takes effect. You can cancel before the new price applies and you will not be charged it. If you do not cancel, the new price applies from your next renewal.

This is important, so it is in its own section.

A monthly, quarterly or annual Pro subscription renews automatically at the end of each period, and we charge the card on file, until you cancel. You confirm that separately at checkout, before we take your payment details, and it is not bundled into your acceptance of these terms.

What we send you when you buy, and afterwards:

How to cancel. Go to Settings, then Plan and billing, and choose Manage billing. That opens our payment provider's billing page, where you can cancel. You do not need to call us, email us, or explain yourself, and we will not put an offer in front of you that you have to get past in order to finish. You can also cancel by emailing support@jobtiv.ai with "Cancel my subscription" in the subject line, and we will process it within two working days.

What happens when you cancel. Your Pro access continues to the end of the period you have already paid for, and then stops. We do not charge you again. Cancelling a subscription does not delete your account or your content, which stay available on the free tier.

You have 14 days to cancel and get all of your money back. No deduction, and no reason needed.

This starts as a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and we have chosen to give you more than the law requires. The law would let us charge you for the part of the period you had already used. We do not do that, on any plan. If you cancel inside 14 days you get back everything you paid.

The 14 days run from the day you bought. Not from the day you first used Pro, and not from the day of any renewal.

How to use it. Tell us within those 14 days, by any clear statement. Email support@jobtiv.ai with "Cancel my purchase" in the subject line, or use the form at the end of these terms. You do not have to give a reason, and we will not ask you for one, put an offer in front of you, or make you complete steps that are not necessary.

When you get it. Within 14 days of you telling us, by the same method you paid with. We do not charge a fee for refunding you, and we do not deduct anything for what you used in the meantime.

Pro starts as soon as you buy it. By buying Pro you are asking us to start providing it straight away rather than waiting until the 14 days are up, which is what almost everyone wants, since otherwise there is nothing to use. Asking us to start does not cost you your right to change your mind and does not reduce what you get back.

If we ever change this. If we ever decide to start deducting for the period you have used, we will change this section first and tell you before it applies to anything you buy. It will never apply to a purchase you have already made.

Beyond 14 days. After 14 days, a subscription runs to the end of the period you have paid for and we do not refund part periods. If something is wrong with the Service, that is a different matter: section 14 sets out your rights under the Consumer Rights Act 2015, and we cannot and do not limit them.

You have legal rights if the Service is not of satisfactory quality, is not fit for a purpose you told us about, or is not as we described it. Those rights come from the Consumer Rights Act 2015 and we cannot and do not limit them.

If something is wrong, tell us at support@jobtiv.ai. We will try to fix it. If we cannot fix it within a reasonable time and without significant inconvenience to you, you are entitled to a reduction in price or, where the fault is serious enough, a refund.

You can find a plain summary of your rights at citizensadvice.org.uk or by calling the Citizens Advice consumer helpline on 0808 223 1133.

We will keep developing Jobtiv. That means features will change, and some will be withdrawn.

We may change the Service for any of these reasons: to comply with a change in the law or a regulator's decision; to improve security or fix a fault; to reflect a change made by a company whose technology we depend on; to add, improve or replace a feature; or to withdraw a feature that too few people use or that we can no longer run at a sensible cost. Where a change materially reduces what you have paid for, we will tell you at least 30 days beforehand and you may cancel and receive a refund of the part of your subscription you have paid for and will not now receive.

We do not promise the Service will be available without interruption. We may take it down for maintenance, and we will try to do that at quiet times and to give notice where we can.

We may change these terms, but only for one of these reasons: to reflect a change in the law, in regulation, or in guidance from a regulator; to reflect a decision of a court or an ombudsman; to reflect a change we have made to the Service under section 15; to reflect a change in our costs or in the terms on which our suppliers provide their services to us; or to make these terms clearer, or to correct a mistake. We will not change these terms for any other reason. If we do change them, we will change the date at the top and post the new version.

If a change materially affects your rights or what you are paying for, we will tell you by email or in the product at least 30 days before it takes effect. If you do not accept the change, you may cancel before it takes effect and we will refund the part of your subscription you have paid for and will not now receive.

We will not change these terms in a way that applies retrospectively to something that has already happened.

You can close your account at any time from Settings.

We may suspend or close your account if:

• you break these terms in a way that is serious, or repeatedly after we have warned you;
• we reasonably believe you are using the Service unlawfully, or to harm someone;
• you do not pay; or
• we are required to by law or by a court.

We will tell you before we do it and give you a chance to put things right, unless the breach is serious enough that we cannot, or we are prevented by law. A person at Jobtiv takes every one of these decisions.

If we close an account for a serious or repeated breach, we keep a minimal record of it so that we can apply this section fairly: the type of incident, the date, and a one way hash of the email address. It holds nothing you wrote. Section 13.3 of our Privacy Policy explains it.

If we close your account because you broke these terms, we will refund the part of your subscription you have paid for and will not now receive, less any amount we can show we have lost as a result of what you did, and we will tell you how we worked that out.

If we close it for any other reason, including because we stop offering the Service, we will give you at least 30 days' notice, and we will refund the part of your subscription you have paid for and will not now receive.

Either way, your legal rights are unaffected, and you will have a reasonable opportunity to download your content before your access ends unless we are legally prevented from giving you one.

The Jobtiv name, our logo, the design of the Service, the software, the templates and everything we have written belong to us or to our licensors. You may not copy, adapt, distribute, publish or create derivative works from any of it, except that you may of course use it in the ordinary way as a user of the Service.

CV and document templates are licensed to you to use for your own documents. You may not redistribute or resell them.

If you send us feedback or a suggestion, we may use it without owing you anything. We are not asking you for your ideas, and if you send us something you want to keep to yourself, do not send it.

We are responsible to you for loss or damage that we cause, where that loss was a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew at the time you signed up that it might.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your legal rights in relation to the Service, including the right to a service carried out with reasonable care and skill, and the rights in sections 34 to 41 and 46 of the Consumer Rights Act 2015;
• defective products under the Consumer Protection Act 1987; and
• any liability we have to you under data protection law, including your right to compensation under Article 82 of the UK GDPR for material or non-material damage caused by our failure to comply with it.

We are not responsible for business losses. Jobtiv is supplied for personal use. If you use it for a business purpose, we are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Subject to all of the above, our total liability to you for everything else arising out of or connected with your use of the Service is limited to the greater of:

(a) the total amount you have paid us in the 12 months before the event giving rise to the claim; and (b) £250.

This limit does not apply to a claim you bring under data protection law, and it does not apply to any remedy the Consumer Rights Act 2015 gives you.

Things we are not responsible for, because they are not within our control or are not what the Service does:

• what an employer does, or does not do, after you apply;
• the accuracy of anything an artificial intelligence model generates, or of information we obtain from third party sources such as job boards, company databases or search results. Section 4 explains why: what these tools produce is a suggestion for you to check, not a statement we are making. This does not affect our duty to provide the Service itself with reasonable care and skill;
• what happens to content you choose to publish, or to a share link you choose to send to someone;
• the consequences of information you put in your CV being wrong; or
• loss of content where you have not kept your own copy, unless the loss was caused by our failure to use reasonable care and skill.

Section 13.3 of our Privacy Policy sets this out in full, including what deletion reaches and what it does not. Please read it before you delete your account, because deletion cannot be undone.

In summary: closing your account cancels any active subscription, deletes your CVs, your stored files, your generated messages and your sign-in account, and triggers automatic deletion of the rest of your records. It does not delete CV share links you created, which stop working 90 days after creation, and it does not delete payment records we are required to keep.

Download your data first. Settings, then Download a copy of my data.

Talk to us first. Email support@jobtiv.ai with "Complaint" in the subject line. We will acknowledge it and try to sort it out. Most things can be fixed this way and it is faster for both of us.

We do not use an alternative dispute resolution provider. If we cannot resolve your complaint, you are free to take it further.

These terms are governed by the law of England and Wales.

If you are a consumer in the United Kingdom, you keep the benefit of any mandatory protections given to you by the law of the part of the United Kingdom where you live, and nothing here takes those away. You may bring proceedings in the courts of the part of the United Kingdom where you live, and we will bring any proceedings against you only in those courts.

If you are a consumer outside the United Kingdom, you keep the benefit of any mandatory consumer protections of the country where you live, and nothing in these terms overrides them. Section 23 adds terms that apply to consumers in the United States.

These terms apply to you in addition to everything above if you are in the United States. Where they conflict with something above, these apply to you.

23.1 Disputes. We do not require you to go to arbitration and we do not ask you to give up the right to take part in a class action. If we cannot resolve a complaint between us, either of us may bring a claim in a court of competent jurisdiction. You may bring a claim in the courts of the state where you live. Nothing in these terms requires a California resident to arbitrate a claim outside California or under the law of another state.

23.2 Automatic renewal. Section 12 sets out how renewal works, what we will send you and when, and how to cancel. If you signed up online you can cancel online at any time, from Settings. We will not require you to speak to anyone or to complete steps that are not necessary in order to cancel. Where the law of your state requires us to give you a notice on a particular timetable, we will follow that timetable if it is shorter than the one in section 12.

23.3 Sales tax. Prices are shown in US dollars. Where we are required to collect state or local sales or use tax, it will be shown separately and added at checkout, calculated from the address you provide. We will not charge you tax without showing it to you first.

23.4 We are not a consumer reporting agency. Jobtiv is not a consumer reporting agency as defined in the Fair Credit Reporting Act, 15 U.S.C. 1681 and following. We do not assemble or evaluate information for the purpose of providing consumer reports to third parties, and nothing produced on Jobtiv may be used to establish anyone's eligibility for employment, credit, insurance, housing or any other purpose covered by that Act.

23.5 Email. We do not currently send marketing email. The only email we send is transactional: sign-in messages, purchase and cancellation confirmations, renewal notices, security alerts and notices about these terms. Those are not marketing and they continue while you have an account. If we start sending marketing email, it will be on the basis set out in our Privacy Policy, every message will carry an unsubscribe link and our postal address, the link will work for at least 30 days after we send the message, and we will act on an opt out within 10 business days.

23.6 Export and sanctions. You may not use Jobtiv if you are in a country subject to comprehensive United States or United Kingdom sanctions, or if you are on a restricted party list.

We may transfer this contract. If we do, we will tell you in writing, and it will not reduce your rights under it. You may not transfer your rights under it to anyone else without our written permission.

Nobody else has rights under this contract. It is between you and us. No other person has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

If a court finds part of these terms unlawful, the rest continues in force.

If we delay enforcing something, we do not lose the right to enforce it later.

Notices. We will contact you at the email address on your account. You can contact us at support@jobtiv.ai or at our registered office. An email is treated as received on the next working day after it is sent, unless we know it did not arrive. Nothing in this paragraph shortens a period the law gives you, or treats you as having received a notice you can show you did not receive.

Events outside our control. We are not liable for failing to do something we have promised where the failure is caused by an event outside our reasonable control. If such an event happens we will tell you and we will do what we reasonably can to limit the effect. If the delay goes on for more than 30 days you may cancel and we will refund the part of your subscription you have paid for and will not now receive.

You do not have to use this. Any clear statement will do. But if you would like to use it, complete and send it to support@jobtiv.ai.

To JOBTIV LTD, 124-128 City Road, London, EC1V 2NX, support@jobtiv.ai:

I hereby give notice that I cancel my contract for the supply of the following service:

Ordered on: [date]

Name: [your name]

Email address on the account: [your email]

Date: [today's date]

JOBTIV LTD, registered in England and Wales, company number 17092844. Registered office: 124-128 City Road, London, EC1V 2NX.

These five documents work together, and each is a page on this site.

• Privacy Policy
• Cookie Notice
• Sub-processor and Recipient List
• Consumer Health Data Privacy Policy

If any of these links does not work, tell us at support@jobtiv.ai and we will fix it. A legal page that does not load is a problem whatever it says.